By using the Writing Docs Editing & Proofreading Service, you (the customer) agree that you understand and are bound by the following terms of service:
The customer is responsible for the content of the document and guarantees that all documents submitted are his or her own. The Writing Docs is not liable for copyright infringement or the intellectual property rights of any document submitted to our service.
The Writing Docs provides quality editing and proofreading services; however, we do not guarantee that any edited/proofed document is 100 percent error free. It is the customer’s responsibility to ensure the accuracy of the edited document before use and contact us if any problems or questions arise. In addition, the customer is responsible for accepting or rejecting the changes an editor makes to his or her document and/or choosing to follow or disregard the editor’s suggestions. Our services do not include fact or data checking.
The Writing Docs is not legally obligated to refund the price of any service performed, although we may decide to re-edit a document or issue a partial or full refund of our service fee if we determine that we are responsible for returning a document with errors to the customer. The customer agrees to refrain from any legal action against the Writing Docs and its staff due to any damages or loss, financial or otherwise, resulting from the customer’s use of our editing and proofreading services. The Writing Docs does not guarantee the results of any edited document or (in the case of personal statements) that you will be accepted into any school or academic program.
If you are dissatisfied with our services, please contact support(at)thewritingdocs.com. We will make every effort to correct the situation if we determine our editors are at fault. However, once services have been performed and delivered, the customer has five (5) days in which to express dissatisfaction or request revisions (if revisions were included in the order). If we have not received notification of dissatisfaction or a request for revision within five (5) days of sending the document to the customer, we will consider the project/services complete, satisfactory, and fully acceptable to the customer. If the customer decides to cancel an order once the editing process has begun, the Writing Docs may charge a fee for the completed portion of the document.
The Writing Docs is an American English editing/proofreading service. We do not edit in British English or foreign languages and cannot be held responsible for any inaccuracies or errors within a document stemming from the use of British English or a foreign language.
Edited documents are transmitted via e-mail. The customer is responsible for checking his/her e-mail for correspondence concerning an order. The Writing Docs is not responsible for any disruption or malfunction of Internet or e-mail services. The customer should make every effort to send read receipts when requested to inform us that an order has been received. The customer is also responsible for contacting us as soon as possible if his/her document has not been returned by the deadline specified. Please be sure all of our e-mail addresses are added to your address book to assist in delivery of any correspondence.
The Writing Docs reserves the right to refuse service at its discretion and/or terminate service at any time without providing an explanation.
The privacy of our customers and their documents is very important to us. Please click here if you would like to read our privacy policy.
These terms of service may be amended at any time without notice.
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