The Writing Docs: FAQs

 

 

  • What is proofreading?

    Proofreading is basic spelling, punctuation, and formatting correction. Our editors use the track changes feature in Microsoft Word to show you what has been corrected in your document. You may then choose to accept or reject the changes.

  • What is copyediting?

    Copyediting involves the basic correction of spelling, punctuation, and grammar. It also includes more substantial or structural editing such as fixing confusing areas, improving transition, and eliminating wordiness. Our editors use the track changes feature in Microsoft Word to show you what has been edited in your document and make suggestions for improvement. You may then choose to accept or reject the changes.

  • What is a free sample edit?

    A free sample edit is not a full edit of a document. Only a portion of the document you submit will be edited. It is offered to demonstrate our editors’ skills and help you determine if you would like to order our services for your full document. Free samples take up to 5 days to complete depending on our current workload. The free sample edit offer is usually restricted to documents 3 pages or more. Any document under 1 page (275 words) is excluded from the free sample edit offer. Please note, our paying customers' orders take precedence over any free sample edit requests and there is no guaranteed turnaround time.

     

  • My project is confidential. Can I trust you to respect my privacy?

    Your privacy is very important to us. Our editors will not share information about you or your document with anyone else. All information you provide to us is kept in the strictest confidence, and we delete your document after 30 days (unless you request otherwise). In addition, we do not sell or give out your contact information. Even the last names of our clients who give testimonials are withheld upon request for confidentiality reasons. For more information, you may read our privacy policy.

  • Can I see testimonials from past or current customers?

    Yes. We have posted a sample of these beginning on our home page and continuing on our testimonials page. Each testimonial was posted on our site with the client’s permission.

  • Do you offer express editing?

    Yes. We recommend you avoid ordering our services at the last minute, as sometimes our workload may prevent us from assisting you. However, we do offer editing in 12 or 24 hours at a higher rate. Express editing is limited to documents 10 pages or fewer. If you need even faster service, please contact us. We will try our best to accommodate your needs.

  • How do I know you will meet my deadline? 

    Our editors take your deadline very seriously. If we feel the deadline you request cannot be met, we won’t accept the job. This includes letting you know when our current workload may be too heavy to take on your document without sacrificing quality.

     

  • How much will my editing project cost?

    Our rates are listed on our services pages. To determine the cost of your order, follow these steps:

    1) Divide your document's total word count by 275 to find out how many pages your document has.

    2) Multiply the number of pages by the rate per page for the turnaround time you need.

     

    If you have any additional questions about our rates, want to know the rates for an even faster turnaround, or want us to calculate a quote for you, please contact us.

  • What payment options are available?

    We take payments through PayPal.com. This service enables you to submit your payment using a credit card, debit card, or bank transfer while keeping your personal financial information private. It’s also free of charge for buyers. If you would like to know more about this service or set up an account, please visit https://www.paypal.com. Setting up an account is not required if you are paying by credit or debit card. After we send you an e-mail invoice, you must pay before the deadline agreed upon to receive your order in a timely manner. First-time customers must pay before we begin working on the order. Please note that we only take payments through PayPal.com at this time.

  • What are your hours of operation?

    You may contact us by e-mail from 8 a.m. to 5 p.m. EST Monday-Friday. You may submit documents to us at any time of day; however, please be aware that we may not receive orders made after 5 p.m. ET until the following day when we reopen at 8 a.m. ET. Orders submitted on the weekend will not be received until 8 a.m. ET on Monday.

  • Are jobs available at the Writing Docs?

    The Writing Docs is not hiring ICs at this time.

 
 

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